THE FLYWORLDS DIGITAL Policy: Cancellation, Refund, Royalties, and Payment Guidelines
Returns
Our services do not allow for returns under any circumstances.
Refund Policy
Refunds are only applicable in the following cases:
- If we fail to distribute your song to at least one platform within 20 days of your upload.
- If we remove your song from our platform for reasons originating from our end.
Refunds are not applicable in the following cases:
- If you, the uploader, request a forced takedown.
- If the song is removed due to third-party claims of copyright infringement.
- If the song is removed because it was uploaded without proper authorization (e.g., cover songs without necessary rights).
- In the case of unauthorized uploads, we will notify you and allow a 20-day period to provide valid rights documentation for the cover song. If no rights are provided within this timeframe, no refund will be issued.
Zero Tolerance Policy (ZTP)
We have a strict zero-tolerance policy against any fraudulent use of our platform to monetize content in violation of fair use policies.
- Any user found engaging in fraudulent activities or violating our CMS (Content Management System) guidelines will face a permanent ban from our services.
- All royalties generated from fraudulent activity will be confiscated, and we reserve the right to pursue legal action to the fullest extent. All associated expenses will be the responsibility of the user.
We actively monitor for fraudulent monetization attempts on platforms like YouTube and take immediate action upon receiving third-party notifications. These notifications will be forwarded to the user for clarification. If no satisfactory clearance is provided, the Zero Tolerance Policy will apply.
Royalty Payment Policy
- Payment Cycle
Royalty payments are processed quarterly (four times in a financial year). - Taxes and Deductions
- As a registered company, we are required to deduct TDS (Tax Deducted at Source) on all royalty payments, in accordance with the provisions of the Income Tax Act.
- TDS is deducted irrespective of the threshold limit due to the large number of payments we process. The deducted TDS amount will be credited to your PAN, and you may claim it while filing your Income Tax Return (ITR).
- For GST-registered entities, applicable GST will be paid along with the royalty amount.
For further queries, please refer to our customer support. Or support@theflyworldsdigital.com